For ten days during our recent holidays, my wife and I read about poor service on Majorca, and we experienced it too, notably at the airport, where we found little practical help with baggage (we are both arthritic pensioners) or with information. And the service on our short trip to Minorca with Cape Balear was unutterably awful, rude and uncaring. But our whole holiday was redeemed by our treatment at Scott's Hotel, where we stayed for five nights, not nearly long enough. On the next to last night, the air conditioning in our room failed, leaving us mildly uncomfortable. When I mentioned it the next morning, the Scotts found an engineer right away to fix it, and apologised. I thought that would be the end of it, but no, the Scotts refused to charge us for that night, and even insisted that we have a free meal at their excellent restaurant. When I told George Scott that I thought they were being overly generous, he just said, Good service is always good business. I'm sure you'll tell someone that you were treated well. So I'm telling you, Mr Editor, and I hope you'll pass it along to all those businesses that could learn the lesson. We'll come again, and you can probably guess where we'll stay.
Good service is always good business