Dear Sir,
For ten days during our recent holidays, my wife and I read about poor service on Majorca, and we experienced it too, notably at the airport, where we found little practical help with baggage (we are both arthritic pensioners) or with information. And the service on our short trip to Minorca with Cape Balear was unutterably awful, rude and uncaring. But our whole holiday was redeemed by our treatment at Scott's Hotel, where we stayed for five nights, not nearly long enough. On the next to last night, the air conditioning in our room failed, leaving us mildly uncomfortable. When I mentioned it the next morning, the Scotts found an engineer right away to fix it, and apologised. I thought that would be the end of it, but no, the Scotts refused to charge us for that night, and even insisted that we have a free meal at their excellent restaurant. When I told George Scott that I thought they were being overly generous, he just said, “Good service is always good business. I'm sure you'll tell someone that you were treated well.” So I'm telling you, Mr Editor, and I hope you'll pass it along to all those businesses that could learn the lesson. We'll come again, and you can probably guess where we'll stay.

Yours sincerely,

William Barrickman. Bristol

We do not own Majorca!

Dear Sir,
Reflecting on the past weeks of complaints about Majorca and in particular Puerto Pollensa, mainly by foreigners, perhaps we are barking up the wrong tree.

We do not own Majorca, we may pay our taxes etc. etc. but many of us have had good years here (may we continue to have) enjoying the most beautiful past of Majorca, before it even started to get over built. So we must accept the fact that this modern trend is how Majorcans wants their country to be.

They are preparing for their younger generation who naturally have different tastes to those of us, who for the most part are considered elderly, with old fashioned ideas.

We are free to move if we don't like it, the youngsters may not have that choice. Our freedom is inherited and the euro makes moving much easier.
I for one will “shut up” and continue to enjoy Majorca, the music and art of the Pollensa district especially, until the day comes when I can't find a good restaurant or I am deafened by the sound of motorbikes or blinded by the neon lights.

With grateful thanks for the good life I can live here.

Bernabette Choules. Pollença

PS: What a joy it is to see the “Blue Flag” flying at Cala Sant Vicent.

Paying this silly ecotax

Dear Sir,
I refer to the so called environment tax which I have just reluctantly paid.
I have been to Majorca 10 times in the last ten years.
This year on arriving at the rented villa 10 kilometres from Pollensa I found a letter telling me to pay the tax by going to an office in Cala Sant Vicente.

The holiday rep. stated his company had told him not to get involved in the payment of the tax, but he did find out that we must take our passport when we paid it.

This saved me an extra journey.
I reckoned I could have wasted two half-days of my holiday paying this tax plus the cost of petrol.
I intend to write a letter of complaint to the Balearic government about the collection of this silly tax.

Yours sincerely

Ernest Porritt. Knottingley. West Yorkshire

PS: I agree about the awful and dirty condition of the Port of Pollença.