The number of complaints dealt with by the municipal consumer information office last year, 1'212, was ten per cent lower than the previous year. This was announced by councillor Lys Riera, in charge of consumer affairs, at the presentation of its website and annual report, coinciding with Consumer Day. She said that 232 of the complaints were about the telephone service and 69 about furniture, and 35 per cent of all the cases were resolved thanks to the office's mediation. Just over 500 were transfered to another official consumer office and 192 are still being examined. Riera said that 66 of the complaints were about air transport, 54 about footwear and clothing, 53 about household repairs, 49 about electro domestic appliances and 48 about insurance. January and May were the months with most complaints, and April with fewest. But while complaints at the municipal office were down, the government's consumer board imposed more fines than ever to the total of 386'345 euros, 29 per cent higher, the biggest offender being the Palma city council - 147'248 euros over its citzen's card.


The content of comment is the opinion of users and netizens and not of

Comments contrary to laws, which are libellous, illegal or harmful to others are not permitted'); - reserves the right to remove any inappropriate comments.


Please remember that you are responsible for everything that you write and that data which are legally required can be made available to the relevant public authorities and courts; these data being name, email, IP of your computer as well as information accessible through the systems.

* Mandatory fields

Currently there are no comments.