A total of 89 per cent of tourists visiting Calvia this winter said that they were satisfied with their holiday. This was slightly higher than last year, the council said yesterday. The figures were the result of a survey on holiday satisfaction, which the council has been conducting for the past eight years. Calvia is one of the biggest tourist municipalities on the island, as it covers the resorts of Magaluf, Palmanova, Peguera, Illetes, Portals, Santa Ponsa and Camp de Mar. The most highly valued services were the cleanliness of the hotels, the courtesy and friendlieness of staff, the relationship between price and quality, low air pollution, citizen security and clean streets. The aspects which fared the worst were entertainment, sports and cultural facilities, public transport and shopping facilities. Thirty six per cent of the tourists consulted said that their holidays had been much better than the year before, and 89 per cent said that they would come back to Calvia. The profile of winter tourists has changed as the length of stay has increased to 15 days. Thirty-nine per cent of the total tourists are now over 65 years of age, while those under the age of 50 have dropped by 13 and 30 per cent with respect to 2001 and 2000 respectively. In the survey conducted in the summer, the degree of satisfaction was 78 per cent. The most highly valued aspects in high season were the accommodation and the professional standards of staff. The least valued aspects were public services and infrastructures. Mayor Margarita Nájera said that the report had come “as a favourable surprise. The excellent note fills us with pride.” The report comes at a time when the tourist season is in the doldrums and hoteliers are reporting extremely low bookings for this time of year.


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