Palma's Mayor Mateo Isern introduced the so-called “Quick-Fix” brigade (also known as H72) a year ago with the aim of solving uncomplicated roadworks and other maintenance jobs in the city within 72 hours of a complaint from a member of the public.

Now, on its first anniversary, the Mayor has said that the Council will invest in a digital tablet and smartphone for the brigade to enable its members to respond even more swiftly. It will in future be sufficient for the public to send a photo from a mobile phone of the items which need repair.

Isern said yesterday that 84.8 percent of reported deficiences in Palma had been attended to, whilst a total of 5'381 calls from the public had been successfully responded to within 72 hours. “We have managed to get the City Council serving the public,” said the Mayor yesterday. He said it was outstanding that so much minor maintenance work and so many repairs had been carried out within 72 hours. “This is what a municipal council should be about,” said Isern. “Responding to the needs of residents.”


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