COMPLAINTS lodged by consumers against electricity companies were the second most frequent in 2009, but last year dissatisfaction over power supply dropped to fifth place, the regional Consumer department confirmed yesterday.

According to regional government, there had been a clear lack of understanding over services and invoices the public were receiving after the liberalisation of the electricity supply market but now the level of complaints appear to have settled down and returned to “normal” levels.

Meanwhile, Consumer Affairs Director Conxa Obrador, and Head of Institutional Relations, Francisco Valero, have been organising informal talks with the public - specifically residents' and consumer associations, and pensioners' clubs, over the structuring of electricity invoices and how the new increases in tariff are likely to affect them.

Obrador and Valero were keen to point out to consumers the ways in which savings on power supply can be made.
In terms of other areas of public services which are subject to consumer complaints, mobile telephone companies continue to be those which prompt the highest levels of client dissatisfaction.

The next most criticised sector in the Balearics is services provided by airline companies.
Still in the “top four” of consumer dissatisfaction but following some distance behind the first two culprits are Rent-a-car services and maritime transport.

Well down in fifth place now are the electricity companies.


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