THE Ministry of Health and Consumer Affairs yesterday presented an on-line service which can be used by the public both for making official complaints and for looking up information.

Director Diego Gonzalez said that the website, http://consum.caib.es is available in both Spanish and Catalan and provides the results of a study made in conjunction with the Gadeso foundation on consumer habits in the Balearics. Research reveals that 42 percent of Balearic residents are regular internet “shoppers” with travel tickets being the most sought-after item, followed by entrances to shows and the latest hi-tech gadgets. Food products, however, are still not purchased on-line to any great degree, the report said. A third of those interviewed said they were disappointed with product quality when they received their on-line purchases, and 8.9 percent of ordered items never arrived at all.

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