All-inclusive hotels are the target for the claims' farmers.


False compensation claims by British holidaymakers is the burning issue this summer. Last year, the number of false claims which Majorcan hoteliers had to settle rose by 700 per cent and cost them a total of 50 million euros, never mind what they had to pay out for genuine claims. Hoteliers here in Majorca and across Spain have had enough and are taking action.

The matter was raised by a leading hotelier at the Bulletin’s Brexit breakfast with the British ambassador, Simon Manley, last week. He made it quite clear that the British government, or rather the Ministry for Justice is well aware of the problem and is taking action to address the problem. Manley underlined that making a false compensation claim is a crime in the United Kingdom and the matter is being dealt with.

But any new legislation in the UK will not come into force until the autumn and hoteliers are concerned about what is going to happen this summer, with a growing number of CMC, compensation management companies, encouraging false claims on a no-win no-fee basis. Their main targets are holidaymakers staying in all-inclusive hotels, a reason being that because guests tend only to eat in, hotel catering is easier to pinpoint as being the cause of alleged sickness.

Some of these compensation companies deploy people in key resorts soliciting business. This is one thing Inma Benito, the president of the Majorcan Hoteliers Federation, intends to eradicate this summer, and she has been given the power by the authorities to do so.

Madrid-based legal practice Rogers & Co, a law firm that acts on behalf of the insurance industry, has said that Spanish hotels may increase the price of these traditionally low-cost holidays for Britons or do away with all-inclusive packages for Britons, because that they are being "held hostage" by UK visitors.

Abta, the Association of British Travel Agents, is working with its members to fight the growing problem of fraudulent claims made in relation to British holidaymakers falling ill on package holidays. Data from Abta members show a 400% rise in the number of holiday sickness claims made since 2013, yet sickness levels reported in-resort have remained stable.

Abta has called on the Ministry of Justice to change the law to make it harder for law firms and claims management companies to profit from fraudulent or exaggerated holiday sickness claims. Under current UK law there is no set limit for lawyers’ fees regarding personal injuries that happen overseas. This means that it is often more expensive for a UK tour operator or foreign hotel to defend a fraudulent claim than it is to settle with the claimant. Abta has called for a rule to be introduced to limit the legal fees that solicitors can charge for overseas personal injury claims, for people claiming awards of up to £25,000. Abta has also asked legal regulators in the UK to take action against claims firms that are encouraging holidaymakers to make fraudulent or exaggerated claims. It has provided the regulators with evidence showing the growth and volume of claims to help them take action. The claims management regulator is now carrying out an official investigation into this issue.

In addition to calling for legal change, Abta is working to advise its members and hotels on how to minimise the potential for claims. The firms that are encouraging these fraudulent claims contact customers by phone or on social media, telling people that if they have fallen ill on a package holiday in the last three years they are entitled to compensation because the travel industry has set up a fund to pay customers. There is no such fund and many people do not realise that this will actually cost their tour operator and the hotel where they stayed thousands of pounds or euros. These costs will eventually be borne by future customers.

Mark Tanzer, the Abta chief executive says: "Spain is the biggest destination for the British travel industry and we are very worried about the damage fraudulent holiday sickness claims are causing to the reputation of all British holidaymakers, the vast majority of whom would never submit a false claim, as well as the cost to industry. We are employing a number of approaches to address this problem. These include calling for changes to the law, working with regulators to crack down on illegal practices and giving advice to hoteliers and tour operators on record-keeping in-resort. It is unacceptable that dishonest firms are able to profit from encouraging fraudulent claims."


To be able to write a comment, you have to be registered and be logged in.

* Mandatory fields

Steve / Hace over 4 years

Anyone caught putting a false claim in should have their passports taken away from them for a minimum of 5 (five) years.......that or a fine/custodial sentence or all three


Les Chase / Hace over 4 years

How many claims are fraudulent? Any fraudulent claims should be fined 110% of any claim. It is just too easy to make claims these days, with companies bombarding no win no fee claims. It is daft to be able to claim for food poisoning 3 years ago. I never have nor would go All Inclusive. Ok it is cheaper for families with children to go this way. What about local bars, restaurants and shops that loose out on this. Also, the apartments I stayed in originally in Majorca, now are B & B to All Inclusive. I am now lucky enough to own my own apartment, and I can choose to do what I like, when I like.


Jan Amtrup / Hace over 4 years

People get, what they are paying for, but the scam is not only on poor hotels (so cut the crap), it is also scams on really high end hotels, and I think, this act of criminal behavior should be stopped. If people complaint while staying on the hotels, the hotels, as I understand it, have an insurance, that will not work, after people arrive home and take up a claim. This is British tourism scam, so only the prices of those should pay for this.


holidaymaker / Hace over 4 years

The reason people are making claims is the quality of food and slops which are put down to them at meal times. What starts off at one meal as sliced chicken and kept warm then ends up as chicken curry. The hotels cannot feed people with quality food on all inclusive with the prices they charge. The drinks all inclusive are bad too. My daughter took her family all inclusive in Santa Ponsa and the food was that bad they had to eat out all the time.


Ron / Hace over 4 years

The no win no fee culture imported from the USA gives the British a terrible reputation - be it road rage insurance scams or this new one. It must be erradicated. But hidden in that report is the fact that all inclusive hotel prices will have to rise, or that type of holiday done away with. I fear it will be the former.


Steve Palma Nova / Hace over 4 years

Fantastic news ! Get rid of the fraudulent food poisoning scams, and bring back all the business that has been lost due to the all-inclusive. Can't wait !