Dear Sir,

I have just returned from a weeks holiday in Cala d'Or, which was ruined by the hotel who advised that the studio apartment booked was not suitable for three people, and that we could not uprate to a bigger room on the complex as they were fully booked.

They then advised that they had other apartments across the road as an alternative. We inspected the other apartments three in all, and they were all very dirty, dated, ants everywhere. They had obviously not been used for quite a while. We refused these apartments and contacted the emergency phone numbers for help from the agents in Majorca.

We just needed to use the hotel voucher at another hotel paying extra if required. The local agents would not help and referred us to the holiday company in London where we purchased the holiday from. Unfortunately they advised us to accept this substandard accommodation and they would ring us back the next day, but would not tell us when. Being two pensioners with our twelve year old grandson, we had no option but to accept this accommodation and endured a week of misery due to conditions in the apartment. We emailed our holiday company to advise that we would seek compensation on our return home.

The Cala d'Or apartments did this to four other families during our stay.
We paid £414.00 for a reasonable stay at a 2 star hotel complex only to be given a take it or leave it offer of very poor substandard accommodation, thus spoiling holidays for all.

No t.v. no air-conditioning, no nice view, no facilities on this site.

D. Dean

Dear Sir,

In his article, “Annan steps down”, Ray Fleming has missed the vital point, which is that the quaintly called ,“United” Nations has once again shown its toothlessness and that it is only fit for making meaningless resolutions.

Yours etc.

Nicholas Carter