Citizen Safety Councillor at Palma City Hall and Fire Service Chief Manuel Nieto explained that although there were more callouts related to fire extinction, there was less demand for other services that fire officers offer, such as rescuing people trapped in vehicles after accidents. They also confirmed that from 2006 to 2010 the number of incidents at which fire service presence was requested had dropped by 1'744. Nieto's report indicated that extinguishing flames in burning rubbish containers was the most common reason for callout last year in Palma (234), followed by house fires (222).
Guillermo Navarro said that the public need to be made more aware that the majority of house fires are caused by negligence.
Nieto meanwhile said that the number of serving fire officers had not altered between 2010 and 2011, adding that there was a constant need for training and practice, even amongst experienced staff.
He proudly pointed out that the average response time to fires in Palma is seven minutes, less than the time taken by their colleagues in Madrid or Barcelona to respond to a callout.