Dear Sir,
My wife and I travel several times a year to the lovely island of Mallorca as my wife’s family have owned an apartment in Illetas for more than 30 years. We arrived on the 1st January on an easyJet flight from Stansted at approx 3.15pm and were taken by bus to a side section of the airport, an area where they take passengers who need assistance in wheelchairs. We know this as we have come this way with my aged mother-in-law. We were the second UK flight to use this entrance and my wife and I were at the front of the queue for our flight.

We took over an hour to get through passport control as there was only one person on duty who had to scan every passport which is obviously quite time consuming. There were a large number of Spanish/Majorcan people returning home after the Christmas holidays so it was not only Brits who were inconvenienced; for people who were being met at the airport it created enormous frustration.

This is extremely bad publicity for the Spanish tourist board and disgraceful that there was only one person on duty. Unfortunately the majority of people do not complain, me included, but I thought that I should make you aware of the problem, especially after the chaotic scenes last summer which we just avoided. Arriving tourists/businesspeople should not be treated so poorly especially as tourism is the mainstay of the economy. It was a BAD experience and very frustrating for all concerned!!

Regards
Adrian and Judy Cowan


Dear Sir,
I have received an email from Ryanair offering flights from London to Palma in their sale for only £4.95.

It would cost me 6.60Euros to purchase the Majorca Daily Bulletin for one week. It's now cheaper to fly to Majorca than buy the Bulletin for one week. I will continue to buy the Bulletin.

I believe this low price identifies how low confidence is in Ryanair.

Ian Rice
Santa Ponsa

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Kenn Begley / Hace 11 months

I live near Puig de Maria and am one of the many locals and expats who walk to the refuge on most mornings. Over the past 20 years the couple who run the refuge have grown it into a popular venue for tourist and residents to enjoy. After 20 years of work the owners (the Bishop in Barcelona) decided to put the lease up for tender. The current team were outbid. They were then given just 3 weeks to pack and leave. Not very Christian treatment of people who have worked hard, paid the rent and provided service to the commmunity for 20 years.

+7-