The organisation has presented its 2022 summary of the best airlines and airports in the world, evaluating the excellence of their services, punctuality, complaint processing and the quality of their restaurants and shops.
Ibiza airport was ranked 94th in the world, ahead of Palma airport, which was 22 places lower, at number 116.
In 2022, Ibiza achieved an average score of 7.38, with 7.35 for punctuality, 7.42 for customer ratings and 7.44 for the quality of its shops and restaurants.
Palma airport obtained a score of 7.13, with 7.04 for punctuality, 7.05 for customer ratings and 7.50 for shops and restaurants, the only category in which it surpassed the airport in Ibiza and Formentera.
In addition, Palma's Son Sant Joan has dropped in the ranking, obtaining a worse position compared to 2019, when it was number 107 in the ranking.
The first Spanish airport to appear in the ranking is Madrid-Barajas Adolfo Suárez, in twelfth position of the best airports in the world and the first in the ranking of all European airports.
Bilbao airport is the second national airport to appear in the ranking, in 24th place worldwide.
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@ Ulla Jackson. Thank you for your thought. BUT there were no disabled vehicles or personnel available. It would have been a very long wait to obtain help. With my booked Taxi waiting, , it would have substantially increased my Fare.
Obviously, as one of the most visited destinations in the world last summer, it's no surprise that PMI would have to endure queues. And naturally, people will complain. Especially those who are culturally inclined to do so, even if it's a doddle. Having said that, I visited plenty of airports this year, and my best experiences so far were leaving from PMI and returning to it. Second best, I'd have to say was Chicago, which was particularly impressive, since it's a gargantuan airport that's gargantuanly busy. But somehow, they manage it fairly efficiently. Atlanta was the worst, by far.
Seems a bit harsh to me. The airport is very busy it’s pretty clean and reasonably efficient especially now the new automatic barriers are installed. I have a house in Majorca and travel backwards and forwards regularly and have never had a real problem. Other than getting a taxi, which is nothing to do with the airport. it can be a bit of a trek from the plane to the Customs area but that’s life it’s a big airport. Somebody has to walk somewhere so I think this is unfair. .
Piers de-VillneuvePerverse logic. Well Brits used terminal A before Brexit. Even before the carling pub and Burger King arrived in that facility. The amenities in the airport are provided by the airport owner operator So Brits, fat , tattooed or otherwise have no Input in that service provision. Most just want to get out of the airport and fly home. So piers. Keep taking the pills and have a nice nap.
To be honest Brits get what they deserve. You voted Brexit. Terminal A is the worst but when you see fat tattooed Brits drinking beer in the Carling pub and eating Burger Kings at 7am you realise a more upmarket terminal would be wasted on them.
Nigel MaudeWell all airports seem a bit ‘ strange ‘ and slow at the moment. Recently traveled to Berlin, on arrival passport control really quick through manned gates . All auto gates turned off despite European Union travellers being guided there. Bags reclaim 45 minutes wait . My transfer driver said that the new Brandenburg is always slow. Return to airport 2 flights at the baggage drop. 1 hour to clear security with all gate busy. Public address telling folk to use terminal 2 which isn’t finished yet. KLM seem to have a hand luggage mania while allowing guitars and rucksacks in the cabin and a boarding priority which is some what chaotic. Palma is Palma for 40 plus years it either slick and quick or queue and keep an eye on the reclaim board..
Stan The ManWith two heart attacks it might be a good idea to ask for assistance in the future.
Since I fly regularly between Luton to Palma, I do not think there is any difference, and Palma has to deal with far more flights than Luton. The MDB quoted a passenger complaining about 40 minute queue for getting his passport stamped, well the same happens in Luton and we do not even need a stamp! Yes, in September I waited 35 mins to get to the "auto" passport reading machines, with only 50% working, to have my passport rejected, like many others for another 20 minutes wait to be dealt with by a Border Guard. Personally after passing through Palma Airport 14 times this year, it is not my worst experience, but their security staff do have some funny ideas as to what can be carried as hand luggage, my experience was 2 small re chromed bumper over riders for a classic car, reason I could hit someone with them!
On my return to Palma this Winter. The Aircraft was parked away from the Stands of A dispersal. The Buses took about 150 passengers to C dispersal. Having queued to be checked by two Policemen. I had to walk a very long way to eventually arrive at the carousels No.18. My suitcase was at the other end on No.1. Having had two heart attacks I was exhausted after a marathon trip around the Airport. No doubt the reasons for my Marathon would be "working"on other areas of the Terminal. The drop in the ranking is completely deserved.