BALEARIC Consumer Affairs directro, Diego Gonzalez , said yesterday that the largest number of complaints lodged by Island inhabitants who make purchases on the Internet are related to travel tickets and telephones - both fixed and mobile..

Gonzalez said people need to become fully informed about what their rights are when they buy something on-line and what the likelihood is of successfully claiming for loss. He pointed out that if the company selling an item is based outside of European Union member states, there is no administrative redress.

He explained that people living in the Balearic Islands can make claims against Internet purchases through the ministry web site, a service which he described as “yet another step in defence of regional consumers.” Apart from making claims, people can use the Consumer Affiars web site to research information.

The service has been provided to the public as part of a regional “digital administration” programme which wants to put all legal means of consumer protection in the public domain. “It will help the public,” said Gonzalez, “use the full force of the law to protect their rights.”


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