07-01-2016Pere Bota

The regional government’s department for consumer affairs has published a list of recommendations for making the most of the current winter sales campaign. Among these are that the consumer should make a list of products he or she is interested in, compare prices, examine the product, keep the receipt, take into account that publicity is binding and ask if it is possible to change the product if it is not in perfect condition. 

Particular emphasis is being given to establishing a budget in order to avoid making impulse buys. Price comparison should involve checking the original price that should be shown in order to establish the level of discount. Examination of the product should verify that it is in a quality condition and so without any flaws and has the same guarantee along with the price reduction. Products in sales should be distinguished from those which are not.

In the event that the product isn’t in perfect condition, then keeping the receipt enables the consumer to return to the shop where it was bought. Publicity is binding and so the consumer should be able to check that the product matches any prior advertising.

Further advice is given on the use of credit cards. If these are normally acceptable, it may be necessary to enquire if they can also be used during the sales period. The government warns, though, against excessive use of credit cards.  

On changing a product, it is advisable to ensure that there is an obligation to do so for something not in perfect condition, unless there is some announcement to the contrary. In this regard, if there are problems with a product, a claim form can be asked for. During the sales period, only prices are reduced, not rights. All establishments must have documentation to enable complaints to be lodged.

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