An ATOL official assists Thomas Cook passengers after the collapse of the travel firm, at Malta International Airport, Malta. | DARRIN ZAMMIT LUPI
Following the collapse of Thomas Cook, some tourists who have travelled out from the UK on Thomas Cook package holidays have been asked to pay for their hotels. This should not be happening. The UK’s Civil Aviation Authority (CAA) has sent a letter to every hotel that has an ATOL-protected passenger in it, guaranteeing the payment to the hotel from the date of arrival to the scheduled departure date.